Global address book not updating new users

02-May-2016 11:52 by 4 Comments

Global address book not updating new users - mums and dads online dating

It may be that the information from the Exchange server has not yet flowed to your local Outlook program.So to force your Outlook to sync with the Exchange server you can manually update the GAL.

Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.

However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??

” Well, the truth of the matter is that our new joiner Joe is in fact , an update to the Address Book won’t become available to the user until about 48 hours after the change.

This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.

Note for Mac Users: Mac versions of Outlook do not connect to the Exchange server in the same way as PC versions.

Every time a Mac checks for new mail, it also updates the GAL.

Therefore, there is no need for equivalent instructions for the Mac operating system.If you're having issues with your Outlook address book, such as a new employee's information not showing up, there may be a simple solution.This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.You are unable to see his information in your address book.

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